英语电话沟通通常包括四个部分:开场白,问答,重复要求,以及收尾。
开场白。开场白要首先说明你是谁,你为什么打这个电话。如果是第一次接触的话,你还需要说明自己的公司和职位。下面几个句式是较为常见的开场白,都符合以上要求。

a. Hello, this is ……… I work at ABC Company and I’m calling about your order.

b. Good morning. My name is ….. with Georgia Tech. I heard your presentation at the conference and would like to discuss it with you.

c. Hello, this is …. From Dr. ……office. I’m calling to confirm your appointment.

d. Hello, this is ….. I’m calling with a question for you.

问答与对话阶段,常用的句子包括:

a. Could you please confirm …? – Yes, I’d be happy to.

b. Could you give me more information about …? – Certainly, what would you like to know?

c. Do you have a minute to review …? – Of course!

d. Would you mind going over this with me? – Not at all.

电话中经常会出现你没听明白,要求对方重复说明一下的场合,这种时候你可以采用如下的句式:

a. I’m sorry. I missed that. What did you just say? – No problem, I said…

b. Excuse me. I didn’t catch what you said. Could you say it again please? – I’d be happy to.

c. Sorry. I’m not sure I understand. What does that mean? – Of course, let me explain.

d. I’m sorry. I don’t quite understand what you mean. Can you explain it again? – Certainly. What I mean is …

最后是收尾,礼貌的感谢用语

a. Thanks so much. I look forward to speaking with you again. Goodbye.

b. Goodbye and thanks for all your assistance.

c. I’ve enjoyed this conversation and hope we’ll talk again soon. Goodbye.

d. It’s been great talking to you. Thank you. Good bye.

英语电话沟通的常用句式

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